Peace of Mind Maintenance Service
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Most MiniBrew hardware comes with a two-year limited warranty. To extend your coverage further, purchase the MiniBrew Peace of Mind Maintenance Service.
As MiniBrew designs, the brewing system, the operating system, and Brew Packs, MiniBrew Peace of Mind Service gives you an extension of the warranty for 3 additional years and a one-stop service from MiniBrew experts.
- 7 days in the week priority access to MiniBrew experts by chat, mail, or phone (we call you)
- Quick how-to questions about brewing possibilities and MiniBrew services
- Inside tips about connecting to third-party tools and materials
- EU repair coverage
- Request a pick-up at your location to have a courier pick up your Base Station or Smart Keg for repair service
- Mail-in repair your Base Station or Smart Keg by using a prepaid shipping box provided by MiniBrew
- EU repair coverage, both parts, and labor from MiniBrew-authorized technicians and shipment from your location to our warehouse and back to your location. Coverage includes the following:
- Your CRAFT system or keg
- Included accessories such as the power adapter, tap, co2 regulator
- Unlimited repair service each 12 months replacement regarding either the pump, heater, hops motor, or 3way valve every 12 months.
The Peace of Mind Maintenance Service is linked to your account where you have a specific ID Base station (s) and Smart Keg (s)
This service is only valid in the EU (geography).
This service is not valid for used / second hand systems.
- Pre-orders placed between 2021 and 2023 have delivery windows starting from November 2023 to January 2024.
- New orders are expected to be delivered between February and March 2024.
- We provide full services, such as TUV certification, 7-day support, and repair service, to countries within the European Union (EU) and the European Economic Area (EEA).
- For countries outside the EU, including Australia, Thailand, India, Indonesia, UAE, South Korea, Vietnam, USA, Canada, Hong Kong, Japan, and Singapore, we offer limited services (EU support hours, self-repair option, and local import tax requirement).
GEN 3 with Brew Packs:
- Orders for a GEN 3 with brew packs are expected to have a delivery window similar to hardware pre-orders.
- For separate orders within countries within the European Union (EU) and the European Economic Area (EEA), delivery is expected between 2-7 business days.
- Orders to countries outside the EU, including Australia, Thailand, India, Indonesia, UAE, South Korea, Vietnam, USA, Canada, Hong Kong, Japan, and Singapore, may take up to two weeks for delivery.
- When you activate the Pro membership (pro.minibrew.io) or purchase a warranty package, you gain instant access.
- For the Pro membership, your card will be charged on the same day each month or year as the day you first activated your Pro-Membership.
- The Warranty Package is activated from the day you buy it and is valid for 3 years.
- If you're unable to use your Membership, you can cancel it at any time.