Peace of Mind Maintenance + Replacement Service
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Peace of Mind Maintenance + Replacement Service
Most MiniBrew hardware comes with a two-year limited warranty. To extend your coverage, purchase the MiniBrew Peace of Mind Maintenance Service.
As MiniBrew designs, the brewing system, the operating system, and Brew Packs, MiniBrew Peace of Mind Service gives you an extension of the warranty for 3 additional years and a one-stop service from MiniBrew experts.
- 7 days in the week priority access to MiniBrew experts by chat, mail, or phone (we call you)
- Quick how-to questions about brewing possibilities and MiniBrew services
- Inside tips about connecting to third-party tools and materials
- EU repair coverage
- Request a pick-up at your location to have a courier pick up your Base Station or Smart Keg for repair service
- Mail-in repair your Base Station or Smart Keg by using a prepaid shipping box provided by MiniBrew
- EU repair coverage, both parts, and labor from MiniBrew-authorized technicians and shipment from your location to our warehouse and back to your location. Coverage includes the following:
- Your CRAFT system or keg
- Included accessories such as the power adapter, tap, co2 regulator
- Unlimited repair service each 12 months replacement regarding either the pump, heater, hops motor, or 3way valve every 12 months.
Extra on top of the regular Peace of Mind Maintenance Service
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- A replacement package of parts that tend to get colored after usage (every 25 brews), such as brewing filter, mash filters, keg receivers parts, and mash tun receiver parts
- Eligible up to yearly ad-hoc & scheduled maintenance checks after a consult with MiniBrew-authorized technicians
The Peace of Mind Maintenance & Replacement Service is linked to your account where you have got a specific ID Base station (s) and Smart Keg (s)
This service is only valid in the EU (geography).
This service is not valid for used / second hand systems.
Hardware
We ship to countries within the European Union (EU), the European Economic Area (EEA) and offer full services, such as verified certification by TUV, 7 days support and repair service.
We ship to few countries outside the EU such as Australia, Thailand, India, Indonesia, UAE, South Korea, Vietnam, USA, Canada, Hong Kong, Japan, Singapore with limited service (eu support hours, self repair option and local import tax required)
All orders are processed after the stated delivery date on the website. Orders are shipped or delivered on weekends, but not on holidays. After adding the order to your cart shipping cost can be calculated. Packages are mainly shipped by PostNL or DHL, unless otherwise stated.
If you are not satisfied with your purchase of a new CRAFT, CRAFT Pro, CRAFT Pro+ or Smart Keg you can request a return within 30 days after your delivery via our support team.
Our support team will provide you with a return label. Returns of MiniBrew equipment must be made within 30 days of delivery and must be shipped with the original packaging. Returns made outside these conditions can not be refunded.
Check our return policy for more information.
Brew packs
We ship to countries within the European Union (EU), the European Economic Area (EEA) and Australia, Thailand, India, Indonesia, UAE, South Korea, Vietnam, USA, Canada, Hong Kong, Japan, Singapore
All orders are processed within 2-7 business days. Orders are shipped or delivered on weekends, but not on holidays. After adding the order to your cart shipping cost can be calculated.
If you are not satisfied with your purchase of a brew pack you can request a return within 30 days after your delivery via our support team.
Our support team will provide you with a return label. Returns of a brew pack must be unopened and made within 30 days of delivery and must be shipped with the original packaging. Returns made outside these conditions can not be refunded.
Check our return policy for more information.
Membership
When activating the Pro membership (pro.minibrew.io) or buying a warranty package you get instant access.
For the Pro-membership your card will be charged on the same day each month or year as the day you first activated your Pro-Membership.
The Warranty Package will be activated from the day you buy it and valid for 3 years. If you will not be able to use your Membership you can cancel anytime.
OUR SATISFIED CUSTOMERS
300 000+
Beers brewed by MiniBrewers
12 000+
Original craft beer recipes created
3 400+
Machines delivered since 2017
Brew packs
