Returns
Returns and Claims
1. Due to the size and weight of the Product, MiniBrew bears the cost of delivery charges to Minibrew Repair center from any of the countries covered within the European Union and with the exception of the following countries such as Cyprus, Iceland, Norway, Switzerland, and the United Kingdom in the event a User returns the Product based on non-conformity.
2. If a Buyer is located outside the countries covered within the European Union and wishes to return a Product, You will be responsible for paying all associated packaging and return shipping costs, which are dependent on your location.
3. Buyer will be asked to motivate the reason for his return. Buyer will pack the Product including any and all accessories and documentation in the original boxes. If you don't have the packaging, Buyer can either repack the Product or MiniBrew will send you a new packaging for an additional fee of EUR 25.
4. In case Buyer doesn’t have a Warranty-service, Buyer is responsible for the delivery cost when MiniBrew has repaired Buyers Beer Brewing Machine.
5. To initiate a return please send an email to hello@minibrew.io. Nothing in this Return Policy will reduce or otherwise affect your statutory rights in relation to the Minibrew.
6. In the event your Product does not work from the start, please start a return here.
7. Checkout Plus and Package Protection: Buyers with a delivery address in a country covered within the European Union, with the exception of Cyprus, Iceland, Norway, Switzerland, and the United Kingdom, may purchase Checkout Plus and Package Protection at checkout. Checkout Plus covers the return shipping cost of an eligible return, for which a prepaid label will be provided. Package Protection covers the Product if it is lost, stolen, or damaged in transit before delivery, and claims must be submitted here within 30 days of the order date. Both apply only to the order on which they were purchased and are non-refundable. Start a return or claim here.